Support Coordinator (VIC)

Who we are:

At Odix Care, we offer innovative disability solutions exclusively designed for individuals that include, support at home, support outside the home, specialist services, and support to live independently. We also offer support to Government & Community Service organisations and provide them with the resources and solutions they need to do their vital work. We take pride in our team of qualified professionals from culturally diverse backgrounds who are passionate to help disabled people in changing their lives for good and empower them to live more independently.

About the role:

We are seeking Support coordinators for casual position, to work with clients across Melbourne and regional Victoria. At Odix Care, we are looking to employ people with great availability, flexibility, and enthusiasm. If you are looking for the opportunity to work with a great team -this may be the role for you!

Your duties will include:

• To support participants to, and build capacity to coordinate NDIS plans, negotiate appropriate support and services, and connect with community support and mainstream services.
• Ensure support coordination is completed as per the agreed work schedule and any claims for payment are regularly documented and/or lodged through the NDIA portal.
• Identify and coordinate a range of supports and service providers to meet the identified needs of people who wish to access or are already accessing the NDIS.
• Ensure that support responses focus on participant goals and objectives.
• Liaise with and report as required to the NDIA and/or associated organisations in relation to participants and their plans.
• Use local knowledge and sector expertise to increase opportunities for people with a lived experience of a mental health issue to be connected in local communities.
• Build the participant’s and family’s capacity to understand and navigate service systems.
• Provide advice and consultation to participants and their families on NDIS pathways and processes as well as provide alternative support options where applicants are considered ineligible to access NDIS.
• Regularly monitor the expenditure of a participant’s NDIS plan to support participants to remain informed as to their rate of expenditure and the potential implications for the remaining duration of their NDIS plan.
• Deliver services and support with a high level of quality and satisfaction.
• Keep accurate and complete records of your work activities in accordance with legislative and operational requirements.
• Support participants, families, and carers to develop resilience and capacity to navigate the appropriate service systems.

Required Skills and Personal Attributes:

To be successful in this role, a Support Coordinator is required to:

• Have a strong customer focus and help business partners achieve their goals.
• Work within a team environment and help others within the team to achieve team objectives.
• Have a good knowledge of local service systems and appropriate services.
• Ability to work proactively in an autonomous manner and in a team environment.
• Have excellent interpersonal skills, be non-judgmental, be fair, patient, have a willingness to listen, and display empathy.
• Value diversity and always be respectful.
• Be committed to professional and ethical conduct.

Key Selection Criteria:

Essential:

1. A diploma or degree in the behavioural sciences or a health-related discipline.
2. Demonstrated strong time management skills including prioritisation of competing tasks and an ability to work innovatively to solve complex issues.
3. Demonstrate understanding of the challenges faced by people with a lived experience of a mental health issue and how providing a recovery-oriented service is of benefit to people.
4. Understanding of public sector and community-based service systems relevant to people with a lived experience of a mental health issue and psychosocial disability and demonstrated experience navigating such systems and using influence to achieve positive results.
5. Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue.
6. Demonstrated strong communication, advocacy and interpersonal skills including the ability to liaise effectively with a wide range of stakeholders, facilitate outcomes and prepare correspondence & reports in clear and concise language.
7. Current Australian Driver’s Licence.

Desirable:

1. A carer role or having a lived experience will be an advantage.
2. Knowledge of relevant legislative and funding requirements, including knowledge of the NDIS and its processes.

All appointments with Odix Care are subject to previous employment reference checks, Working with Children Check, satisfactory Australian residency status, National Criminal Record checks, and other background checks as required by different State legislation (e.g., NDIS worker screening check in Victoria).

Please Note: As of February 2021, all applicants are required to undertake a NDIS Worker Screening Check. We are aware that some candidates are experiencing delays and difficulties with this process, especially where they have previously lived overseas.

To minimise any potential delays, we encourage you to consider commencing the NDIS Worker Screening Check at the same time as you apply for this role.

We would love to hear from you, please APPLY NOW. If you would like any more information, please contact our Recruitment Team on 03 9034 1515 or [email protected].

Job Details:

Location: Suite 204 Level 2 441 Docklands Dr, Docklands, VIC 3008.